P'Nache Pty Ltd T/A Soul Burger

ABN: 31 156 564 037

By ordering catering from Soul Burger it is understood that you agree and accept the following Terms & Conditions.

Placing your Order: Orders must be placed a minimum of 48 hours notice for orders placed before 2pm (Mon-Thurs) and 72 hours notice for orders placed before 2pm (Fri-Sun) before the catering is required.

You must make payments at the time of placing orders otherwise your order won’t be confirmed. In the event we have an out of stock on an item we’ll be in touch to make other arrangements for you.

Please double check addresses, phone numbers and emails. Please note the order minimum being $60 for Catering.

Allergens: When we specify a product doesn’t contain allergens such as gluten, cashews, nuts and even non-vegan allergens, we do not guarantee that our food is not processed or made in a facility where those allergens may be present.

Cancelling and Refunding Orders: Cancellation must be made a minimum of 24 hours prior to the delivery time of the order and emailed into feedback@soulburger.com.au. If there is an issue with your food, missing food, excessively late delivery (30 mins+ past your delivery time) please email us at feedback@soulburger.com.au where we can organise store credit, a partial refund or a full refund depending on the issue at hand.

Delivery: Where ordering delivery, please be aware that couriers will be delivering the order to a destination. This will not include the couriers bringing up the delivery to an office site, arranging the catering delivery, presenting food etc.

Picking Up Catering: Where you have organised a pick up, there will be an agreed Soul Burger location where food needs to be picked up. The location where the food needs to be picked up will be made clear on invoice or another form of communication.

Privacy Policy: By disclosing personal information to us when ordering catering and creating an account, we will handle information in accordance with the privacy policy of our third party catering provider. This can be found here